Survivor Filter Closes HQ, Suspends Sales Outside USA due to COVID-19 Threat
Russ Chastain 03.18.20
A couple weeks ago, Survivor Filter issued a statement related to COVID-19 and increased demand for its product. They have since taken more action, and plan to close their headquarters in Canada for the duration of the coronavirus emergency. The company will continue to operate, filling American orders and providing customer support.
They will continue to supply product via Amazon, Walmart, and eBay and customers in the USA will be able to order directly from their website at SurvivorFilter.com — BUT as of midnight Thursday they will no longer ship product outside of the USA.
From the press release:
TORONTO – March 18, 2020 – In response to the growing threat posed by CoViD-19, Survivor Filter will temporarily close its headquarters in Scarborough, Canada Friday March 20, 2020. The company remains committed to serving its customers through these unprecedented times and will keep distribution channels open.
‘This is an unprecedented time of social and personal uncertainty,’ SURVIVOR FILTER Owner Mark Zakaib said. ‘We take the safety of our employees and their families seriously. While we have to change how we go to work, Survivor Filter is not going dark. In times of emergency, people need clean water, and the novel corona virus outbreak is no different.’
Survivor Filter continues to restock their Amazon, Walmart, and eBay sales channels. As of Friday March 20, 2020 12:00AM EST, Survivor Filter will close its sales channel to orders outside of the US. All Canadian and International sales channels will be shut down until further notice. Canadian and International customers should place orders no later than Thursday on survivorfilter.com.
Survivor Filter has not raised prices during this, or any, emergency—and they won’t. Any sellers offering Survivor Filter products at inflated prices are doing so without Survivor Filter’s consent.
The company remains committed to providing exceptional customer support and care in these times. Team members will answer calls and emails remotely during regular office hours (10-5PM EST at 1-888-602-6367. Questions may also be directed to email [email protected]
Once normal operations resume and Canadian and international sales begin again, Survivor Filter will send notice via their eNewsletter and social media. Sign up for their eNewsletter here. Of Course, US customers can still find in-stock filters and supplies at SurvivorFilter.com.
About SURVIVOR FILTER
SURVIVOR FILTER is a company with a simple goal – to provide people with access to clean water in any environment when they need it most. We offer you the best emergency water filter systems for your Bug-Out-Bag and the outdoors on the market today. What’s more, we back up all our products with a defect-free Lifetime Warranty and personalized customer support from our knowledgeable outdoor loving staff. See the full lineup and learn more at www.survivorfilter.com.